Visitor & Safety Policies

The Honolulu Museum of Art is deeply committed to the health and safety of our visitors, staff, and volunteers. We appreciate your support in following these simple safety guidelines.

COVID-19 Safety Policies

Mask Requirements

Visitors are no longer required to wear masks while on-site at the Honolulu Museum of Art.

Masks are encouraged but not required while on-site at Shangri La.

Wash and disinfect your hands

Please wash your hands regularly with soap for at least 20 seconds, and kindly make use of the disinfectant dispensers located throughout the museum. Common areas and high touch surfaces are sanitized regularly throughout the day.

Enjoy the art, six feet apart

Please keep a minimum distance of six feet from anyone outside of your party at all times, and be mindful of the maximum occupancy for each gallery.

Contactless payment

If you have the choice, please pay for your tickets and other products by card. We strongly urge advance online purchase of timed admission tickets to facilitate a low touch entry to the museum. Holders of annual membership passes and children 18 and under are requested to book a gratis timed admission online and to present corresponding ID upon admission. Timed admission tickets can also be purchased on site subject to their availability. If you are unable to print your tickets at home, they may be scanned directly from your phone.

Gallery and program modifications

Museum capacity will be limited to ensure compliance with CDC guidelines.

 

Visitor Policies

Checkroom

All bags are subject to security inspection. All backpacks, shopping bags, parcels, umbrellas, tripods, and any bag exceeding 16 inches in diameter must be checked in at the Visitor Desk. The museum is not responsible for items held in the Visitor Desk.

Cameras

Still photography without flash for personal use is permitted in most galleries. Galleries or specific pieces where photography is not permitted are marked accordingly. Use of tripods or selfie sticks is not permitted inside the galleries. Videotaping is not permitted inside the galleries, but is permitted in the outdoor courtyards and grounds of the museum. No photographs or videotapes may be reproduced, distributed, or sold without written permission from the museum.

The Honolulu Museum of Art may photograph and/or videotape visitors in public spaces of the museum for educational and promotional purposes.

Sketching

Sketching is permitted in the galleries (pencil only, no ink or paint) with sketchbooks no larger than 8 1/2 x 11 inches (21.6 x 27.9 cm). No easels or sketching while sitting on the floor is permitted. If galleries are crowded, guards may ask visitors to stop sketching or writing.

Strollers

Baby strollers are permitted at all times.

Food and Drink

Outside food and drinks are not permitted in the museum, including in the courtyards and the Doris Duke Theatre.

Smoking

Smoking is not permitted anywhere in the museum.

 

Accessibility

Visitors with Disabilities at Honolulu Museum of Art

The Honolulu Museum of Art recognizes the diversity of the general public’s abilities and needs, and we offer a variety of services to ensure accessibility to the museum for everyone.

If you require assistance during your visit, a Visitor Engagement Associate, security officer, or museum volunteer is happy to help. All services are free with museum admission unless otherwise noted.

• All public areas of the museum are wheelchair accessible. The entrances on Victoria Street and Ward Avenue are wheelchair accessible, as is the entrance to the Doris Duke Theatre on Kinau Street. The Honolulu Museum of Art School’s rear entrance is wheelchair accessible. Motorized wheelchairs are permitted.
• Accessible parking: Three spaces are available at the Luce Gate on Victoria Street and two spaces are available at the Ward Gate on Ward Avenue. They are available on a first-come, first-served basis and cannot be reserved in advance. Valid Disability Parking Permits are required for use of the parking spots. Visitors needing to enter through accessible entrances may also be dropped off at either parking areas
• Wheelchairs are available free of charge on a first-come, first served basis and are available upon request.
• Wheelchair-accessible restrooms, each situated next to water fountains, are located on the ground floor, in the Doris Duke Theatre and at the Honolulu Museum of Art School.
• Elevators are located throughout the museum.
• The Doris Duke Theatre is equipped with the Easy Listener Hearing Assistance System. You can pickup a receiver at the ticket counter. Foreign language films include English captioning.
• Signage throughout the museum, such as gallery names, are in braille.
• Service animals are welcome. Pets and emotional support animals are not permitted.