Membership FAQs

Frequently asked questions

General
How can I join or renew my membership?

How can I check if my membership is still valid?
What is my online account?
How do I set up my online account?
If I am already a member, will I receive a membership renewal letter?
How can I update my mailing address or contact information?
Is my membership tax deductible? How can I request a tax receipt for my membership?
I am interested in upgrading my membership to a higher level. How should I do this? 
I have already renewed my membership. Why am I still receiving renewal notices in the mail? 
Can I purchase a membership as a gift? 
Does the museum offer discounted membership rates for students or seniors? 
My company has a matching gift program. Is the Honolulu Museum of Art eligible to receive matching gifts? 
Can I purchase a membership through my donor-advised fund?
Can I get a refund for my membership?

Membership Cards
When will I receive my membership card(s)? Can I visit the museum without my card?

I have lost or misplaced my membership card. How can I request a replacement?
Can I designate a second membership cardholder?
Can I give my membership card to someone else to use?

Member Benefits
Do members get free admission? How many guests may I bring for free to the museum?

Do I need tickets to view special exhibitions?
Do I receive museum discounts with my membership?
What are member exhibition previews and how do I attend? How many guests am I allowed to bring? 
How can I sign up to receive emails from the museum? 
What is the Members’ Magazine? Do I receive it with my membership? 
Do I receive reciprocal membership benefits at other museums with my membership? 

Other
I have a question that has not been answered on this page.
I have a question about the HoMA mobile app.

General

How can I join or renew my membership?
Renewing your membership is easy and can be done in four different ways:

Online: For fastest service, renew your membership online. 
In person: You may also enroll or renew your membership at the Membership Services Desk and Visitor Information Center at the Beretania Street campus, the Doris Duke Theatre, Spalding House campus, or in the two Museum Shops.
By phone: Call Membership Services at 808-532-8724, Monday through Friday, 10am-4:30pm.
By mail: Just send your membership payment and contact information to:

The Honolulu Museum of Art
Attn: Membership Services
900 S. Beretania Street
Honolulu, HI  96814 

How can I check if my membership is still valid?
Memberships are activated on the date of purchase and are valid for one year. You can check your membership status on your online account. For your online account, log in on the HoMA website or mobile app. After logging in, go to “Your account history” and select “Your membership history” to view your membership level and expiration date. In person, stop by the Membership Services Desk, or the Visitor Information Center and a staff member will assist your membership question.

What is my online account?
Your online account contains your museum membership and purchase history. All museum members have an account waiting for them—all you have to do is click “Forgot your password?” to set up your login (use the email associated with your membership). Not a member? Click here to register for a new account.

If you’d like to manage your contact details online or view your current membership information, you may do so by logging in to your account. View your order history by selecting “Your account history” and then “Your order history.” View your current or past memberships by selecting “Your account history” and then “Your membership history.” You may also update your contact information from your account by selecting the “Your account information” tab and updating your contact info using the online form.

How do I set up my online account?

Visit this page for easy-to-follow steps.

If I am already a member, will I receive a membership renewal letter?Members at the Basic ($30), Supporting ($100) and Contributing ($350) levels will receive renewal notices by mail and email beginning two months in advance of their membership expiration date. Members at the Collector’s level and higher ($1,000+) will receive renewal letters by mail beginning two months in advance of their expiration date. If you’d like to renew your membership early, please visit the Membership Services Desk or call 808-532-8724.

How can I update my mailing address or contact information?
You may update your contact information by logging in to your online account, and clicking the “Account info” tab.

You may also email your new contact information to us at membership@honolulumuseum.org and we will update our records.

Is my membership tax deductible? How can I request a tax receipt for my membership?
A portion of each membership contribution is tax deductible. See the membership form for the tax-deductible amount of each membership level. Members who join or renew online will receive their tax acknowledgement letter to the email address they used when signing up. Members who join or renew by mail will receive a tax acknowledgement letter in the mail within 10 days of purchase. 

If you would like to request a copy of your tax acknowledgement letter, please email membership@honolulumuseum.org to request a duplicate copy. Please include your full name, mailing address, membership ID number (if you know it), and any pertinent information about the contribution in question.

I am interested in upgrading my membership to a higher level. How should I do this?
To upgrade your membership at any time, please visit the Membership Services Desk, the Visitor Information Center, the Doris Duke Theatre box office, or call us at 808-532-8724.

I have already renewed my membership. Why am I still receiving renewal notices in the mail?
Due to processing time, your payment and renewal notice may have crossed paths in the mail. To confirm that we have received your payment, please call us at 808-532-8724 or email us at membership@honolulumuseum.org.  Please disregard any notices you receive after your payment has been submitted.

Can I purchase a membership as a gift?
Yes! Membership to the Honolulu Museum of Art is the perfect gift for all occasions! For fastest services, purchase a membership gift certificate online. Learn how gift memberships work here.

Does the museum offer discounted membership rates for students or seniors?
At this time, we do not offer student or senior memberships. We welcome all individuals to join as a member at the Basic level, which starts at just $30 for an entire year of access to the museum!

My company has a matching gift program. Is the Honolulu Museum of Art eligible to receive matching gifts?
The museum is eligible to receive matching gifts for the Annual Fund, which supports general operating expenses, and enables us to fulfill our mission and expand access to programs. Annual Fund donations are considered fully tax deductible and are a great way to make your matching gift contribution go further. Please contact your company’s human resources department to find out if your employer participates in this program. 

Please note that matching gifts may not be applied to membership payments.

Can I purchase a membership through my donor-advised fund?
Please check the grant parameters with your donor-advised fund before initiating payment, as membership may not be eligible for purchase through your fund.

Can I get a refund for my membership?
Memberships are non-refundable and cannot be transferred to another person.   

Membership Cards

When will I receive my membership card(s)? Can I visit the museum without my card?
We have two convenient membership card options. 

HoMA App: Download the HoMA app, found on the Apple Store and Google Play, to unlock your digital membership card. (For further help logging-in to your account, please see this helplet.)

HoMA Membership Card: Printed membership cards will be sent to members at the Supporting level and higher. Membership cards are printed and sent to a member's preferred address once per week on Mondays. If you have just renewed your membership, please allow up to two weeks to receive your new membership card in the mail. Basic level members may request a printed membership card by emailing us at membership@honolulumuseum.org.  

If you did not receive a membership card, or for other membership card related questions, please email us at membership@honolulumuseum.org

Don’t have either the app or your membership card? Not a problem! Please stop by the Membership Services or Admission desks with a photo ID, and a staff member will check you in.

I have lost or misplaced my membership card. How can I request a replacement?
If you have lost or misplaced your permanent membership card, you may request a duplicate card by sending your full name, address and membership ID number (if you have it) to membership@honolulumuseum.org. Please note that there is a $5 membership card replacement fee.

Can I designate a second membership cardholder?
Members beginning at the Supporting ($100) level may designate a second adult membership cardholder at the time of purchase. 

To add or change the secondary cardholder’s name on your membership, please email membership@honolulumuseum.org and be sure to include your full name, address, membership ID number.

Can I give my membership card to someone else to use?
Membership cards are not transferrable. For more information on bringing guests to the museum, please see the member benefits section below.

Member Benefits

Do members get free admission? How many guests may I bring for free to the museum?
Members at all levels receive free unlimited admission to both Honolulu Museum of Art campuses – Beretania Street and Spalding House. Please see the admissions policy for each membership level below. Please note that admission applies to adults age 18+ only. Children 17 and under receive free admission to the museum, and free admission to films at the Doris Duke Theatre, all year long!

 

Category Admission benefit
Basic ($30) Free admission for one adult
Supporting ($100) Free admission for two adults
Contributing ($350) Free admission for three adults
Collectors ($1,000) Free admission for three adults
Fellows ($2,500+) Free admission for four adults

 

Additional guests are asked to make an admissions contribution at our Admissions or Membership Services desks.

Do I need tickets to view special exhibitions?
An additional entrance fee of $10 applies to the special exhibition Abstract Expressionism: Looking East from the Far West, on view through January 21, 2018.

Do I receive museum discounts with my membership?
Members at the Supporting ($100) and Contributing levels receive a 10% discount at the HoMA Shops, plus seasonal discounts. Member discounts are also available on tickets for films and concerts at the Doris Duke Theatre.

What are member exhibition previews and how do I attend? How many guests am I allowed to bring?
Member previews are exclusive opportunities to view select special exhibitions the evening before they open to the public. Invitations are either emailed to members’ primary email address or sent by mail to the member’s primary mailing address. Invitations will be sent approximately three weeks prior to the event. Please refer to your invitation for specific event details including date, time, and RSVP instructions.

For Basic ($30) members, each invitation admits one. For Supporting to Fellows level members ($100-$2,500+), each invitation admits two. Invitations are not transferrable.

To attend an exhibition preview, please refer to your invitation for event-specific RSVP instructions. When attending the event, eligible members should present their membership card or their printed invitation at the museum entrance.

How can I sign up to receive emails from the museum? 
To receive emails from the museum, including information from our membership department, please email your full name, your ID number, mailing address and your preferred email address to membership@honolulumuseum.org. This is the best way to stay informed and receive advance notice of exhibitions, programs, events and special offers.

What is the Members’ Magazine? Do I receive it with my membership? 
The quarterly Members' Magazine includes information about upcoming exhibitions, events, and programs. The magazine is automatically mailed to members starting at the Supporting ($100) level and higher. If you’d like a copy of the latest issue of the magazine, and don’t currently receive it in the mail, please stop by the Membership Services Desk at either campus for the latest edition.

Do I receive reciprocal membership benefits at other museums with my membership?
The Honolulu Museum of Art does not currently participate in reciprocal museum membership programs.

I have a question that has not been answered on this page. 
We are happy to help. Please call the Membership Services department at 808-532-8724 (Monday thru Friday, 9am to 4:30pm) or email us at membership@honolulumuseum.org.

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